Terms of Service
Last updated: October 31, 2026
These terms cover entry to the park, the passes we sell, and the rules everyone plays by. They apply to Dinotopia at 2291 Gallatin Pike N, Madison, TN 37115.
Entry and hours
- The park is open every day from 10:00 AM to 7:00 PM.
- Dinotopia is built for children aged 1 to 10. The toddler area is reserved for ages 1 to 4.
- Walk-ins are welcome whenever we have space. Weekends, school holidays and rainy afternoons fill up, so booking online ahead of time is the safest way to be sure of a spot.
- Everyone entering the play areas must have a signed waiver on file. The waiver is online and takes a minute — signing it before you arrive shortens check-in at the door.
Supervision
- At least one adult must stay with each group of children for the whole visit.
- Every adult entering the gated play area needs a wristband. Adult admission is $5 + tax per person.
- Supervising adults are responsible for the children in their group, including keeping younger children in the attractions for their age group.
Socks
- Non-slip grip socks are required for everyone entering the play areas, children and adults alike.
- Socks are $3.95 a pair at the front counter and are yours to keep. Bring the same pair back on a later visit.
- Socks brought from elsewhere are not accepted.
Passes and pricing
- A 2-hour play pass covers a single visit. The All-Day VIP pass covers unlimited play on the day of purchase and allows re-entry — check back in at the counter when you return.
- Weekday specials are valid only on the days named with them.
- Prices shown on this site exclude sales tax.
- The arcade games and anything ordered at the Pterodactyl Café are charged separately and are not included in a day pass.
- Day passes, party bookings, gift cards and memberships are sold through our ticketing partner, Roller. Roller's own terms apply to the checkout itself.
Food and drink
- Outside food is not served in the park. The Pterodactyl Café sells hot food, snacks, sweets and drinks during park hours.
- Water bottles are fine.
- Groups planning to bring lunch should call us on (615) 920-3850 first so we can sort out a spot.
Birthday parties
- Parties are booked online with a non-refundable $100 deposit. Pricing is subject to change.
- Party prices exclude tax, an 18% gratuity and additional safety socks.
- Dino-Mite includes 6 active players and 6 adults for two hours. Brachiosaurus Bash includes 11 active players and 11 adults for two hours. Both include 90 minutes of play and 30 minutes in a reserved party room.
Memberships
- Membership is $24.95 per month for one child and one parent, and includes one two-hour play pass per day for the child on any day we are open.
- Each additional child can be added for $15 per month, with one more parent admission. Any other parents are $5.00 per visit.
- Membership is billed monthly with no contract and can be cancelled at any time through your online account.
- Membership is valid at the Dinotopia location only and is not transferable. Safety socks are not included.
Texts and emails
- Dinotopia sends text messages only to people who ask for them, for example by requesting a party discount code on our website or joining the Dino Text Club.
- When you request a discount code, you agree to receive a one-time verification code, your discount code, and recurring automated marketing texts and emails from Dinotopia at the mobile number and email address you give us, about offers, events, holiday hours and park news.
- Consent to receive marketing texts is not a condition of any purchase.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to any Dinotopia text to stop receiving them. We will send one text confirming you are unsubscribed. Reply HELP for help, or contact us at (615) 920-3850 or info@playdinotopia.com.
- Only give us a US mobile number that you own or are allowed to use. Mobile carriers are not liable for delayed or undelivered messages.
- Every marketing email includes an unsubscribe link. Unsubscribing from emails does not stop texts, and replying STOP to texts does not stop emails; you can do either or both at any time.
Party discount offer
- The party discount offer gives 10% off one birthday party booked online. Enter the code at checkout; each code works once.
- There is one code per person, mobile number and email address. Asking again with the same number or email shows the same code.
- Codes are available while supplies last.
Questions about these terms
Call or email us and we will help. Sign your waiver online.
- Phone: (615) 920-3850
- Email: info@playdinotopia.com
- Address: 2291 Gallatin Pike N, Madison, TN 37115
Planning a visit?
Grab a day pass, or take a look at what’s inside the park before you book.
